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Q. Do I will need to buy a new assistance deal if I switch apps on my Cisco SRE module? A. No. The Cisco SASU contract hooked up to the Cisco SRE module addresses all recent and foreseeable future programs that may run on that module. Q. Do I need to have to obtain a new help agreement if I transfer programs from a single Cisco SRE module to another? A. The reply depends on the type of Cisco SRE to which the software is shifting and regardless of whether there is currently a SASU contract hooked up to that module. Consider 3 circumstances: one. If the Cisco SRE to which the software moves presently has a SASU deal hooked up, assistance for the application would continue. 2. If the program moves from just one design of Cisco SRE (for case in point, SRE 710 SM) that has SASU connected to the identical product of Cisco SRE (for example, SRE 710 SM) that does not have SASU hooked up, as prolonged as you notify Cisco about the move a new SASU agreement is not needed. The terms and problems of the unique SASU contract would keep on to use. three. If the app moves from a single product of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to a various model of Cisco SRE (for instance, SRE 910 SM) that does not have SASU connected, you must buy a new SASU contract that covers the purposes on the Cisco SRE 910 SM. You can apply a credit from the unique SASU deal towards obtain of the new just one. Remember to inquire with your neighborhood Cisco account consultant. Q. Does Cisco SMARTnet assistance cover spares? A. The Cisco SMARTnet contract addresses both the technique and spares. You must notify Cisco, nonetheless, when you substitute a element of the router with a spare to assure continued assist protection. Q. Is the Cisco SMARTnet Company protection diverse for program and spare component quantities on Cisco SRE modules? A. No. Technique and spare part figures are supplied with the similar Cisco SMARTnet Company coverage. You need to notify Cisco, on the other hand, when you replace a element of the router with a spare to assure continued aid coverage. Q. Are multiyear aid contracts available for the SRE module or for the apps? A. Multiyear SASU contracts for programs managing on SRE modules are readily available in two- and three-yr renewable terms. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules help industry-replaceable hard disks. Does my assistance agreement go over tough disk substitution? A. A Cisco SMARTnet Support contract on the Cisco ISR G2 chassis contains components alternative, such as the discipline-replaceable challenging drives. Q. What is the return-components-authorization (RMA) method for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our typical assistance tips. Warranty aid is supplied by the stage of sale. Clients must speak to their licensed Cisco reseller or companion for support. Clients who purchased straight from Cisco should get in touch with us by way of our Client Interaction Network (CIN). Q. What is the RMA method for Cisco SRE modules with preinstalled programs this sort of as the Cisco SRE 710 shipped with Cisco Unity Express? Will the substitute Cisco SRE 710 module be transported with Cisco Unity Convey preinstalled? A. The Cisco SRE module will be delivered with the back blank. When you receive the module, download the SRE program, Cisco Unity Specific in this instance, from Cisco Link On the internet and install it on the blank Cisco SRE module. Use the app licenses from the unique Cisco SRE module to activate the new app. Q. What is the RMA process for Cisco SRE modules with AXP plus a 3rd-occasion program this sort of as a Cisco SRE 910 delivered with AXP and Infoblox Core Solutions? Will the substitute Cisco SRE 910 ship with AXP and the third-occasion app preinstalled? A. The RMA method is the exact same as described previously nevertheless, except if usually set forth in supplemental conditions to the Conclusion Consumer License Arrangement, software from impartial application suppliers that is employed with the Cisco SRE modules is subject matter to the terms and conditions and problems of end-consumer license agreements or equivalent contracts supplied by the relevant independent software package vendor. Q. Can just one chassis carry several SASU contracts? If so, do they all want to have the same conclude date? A. Simply because a chassis can have a number of Cisco SREs, it is important to purchase a support contract for just about every, but just about every of the service orders can be put under a solitary SASU contract. The provider orders can have the same stop day if used to one particular agreement when ordering, even if they are ordered at different periods. Q. Do a number of SASU contracts have to have the exact same finish day as the Cisco SMARTnet contract on the chassis? A. The SASU deal and the Cisco SMARTnet contract can have the similar conclude date, but they do not have to.