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Q. Do I will need to acquire a new aid deal if I switch apps on my Cisco SRE module? A. No. The Cisco SASU deal connected to the Cisco SRE module covers all present and future purposes that may well operate on that module. Q. Do I will need to get a new help deal if I move apps from a single Cisco SRE module to a different? A. The solution is dependent on the model of Cisco SRE to which the software is shifting and regardless of whether there is presently a SASU agreement hooked up to that module. Contemplate 3 situations: 1. If the Cisco SRE to which the software moves currently has a SASU contract attached, help for the application would continue on. two. If the program moves from one product of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to the similar type of Cisco SRE (for case in point, SRE 710 SM) that does not have SASU hooked up, as lengthy as you notify Cisco about the shift a new SASU deal is not necessary. The phrases and problems of the unique SASU contract would carry on to use. three. If the software moves from one particular design of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to a distinct design of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU connected, you need to obtain a new SASU agreement that addresses the purposes on the Cisco SRE 910 SM. You can implement a credit from the authentic SASU agreement towards purchase of the new one particular. Please inquire with your nearby Cisco account consultant. Q. Does Cisco SMARTnet aid go over spares? A. The Cisco SMARTnet deal covers each the system and spares. You should notify Cisco, on the other hand, when you replace a part of the router with a spare to ensure continued assistance protection. Q. Is the Cisco SMARTnet Support coverage various for method and spare component quantities on Cisco SRE modules? A. No. Method and spare part figures are presented with the similar Cisco SMARTnet Services protection. You have to notify Cisco, on the other hand, when you exchange a component of the router with a spare to make certain continued aid coverage. Q. Are multiyear aid contracts offered for the SRE module or for the programs? A. Multiyear SASU contracts for applications operating on SRE modules are accessible in two- and 3-yr renewable conditions. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support industry-replaceable hard disks. Does my assistance deal go over challenging disk alternative? A. A Cisco SMARTnet Support deal on the Cisco ISR G2 chassis involves hardware replacement, including the area-replaceable tough drives. Q. What is the return-materials-authorization (RMA) method for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our common support suggestions. Warranty help is offered by the point of sale. Customers need to make contact with their approved Cisco reseller or associate for support. Customers who ordered straight from Cisco need to make contact with us by means of our Purchaser Interaction Community (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled purposes this kind of as the Cisco SRE 710 delivered with Cisco Unity Express? Will the alternative Cisco SRE 710 module be shipped with Cisco Unity Express preinstalled? A. The Cisco SRE module will be shipped with the again blank. When you get the module, obtain the SRE program, Cisco Unity Express in this example, from Cisco Connection On the internet and set up it on the blank Cisco SRE module. Use the program licenses from the authentic Cisco SRE module to activate the new software. Q. What is the RMA approach for Cisco SRE modules with AXP plus a 3rd-party app such as a Cisco SRE 910 shipped with AXP and Infoblox Core Companies? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-get together program preinstalled? A. The RMA process is the similar as described previously even so, unless of course usually established forth in supplemental terms and conditions to the Conclusion Person License Arrangement, application from impartial application sellers that is applied with the Cisco SRE modules is topic to the terms and conditions and ailments of finish-consumer license agreements or very similar contracts presented by the applicable impartial software program vendor. Q. Can a single chassis carry a number of SASU contracts? If so, do they all require to have the identical conclude date? A. Because a chassis can have several Cisco SREs, it is necessary to buy a services deal for every, but just about every of the company orders can be put underneath a solitary SASU deal. The services orders can have the very same end date if used to one contract when buying, even if they are obtained at diverse periods. Q. Do several SASU contracts have to have the identical end date as the Cisco SMARTnet contract on the chassis? A. The SASU contract and the Cisco SMARTnet agreement can have the same conclusion day, but they do not have to.