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Q. Do I will need to acquire a new support deal if I switch programs on my Cisco SRE module? A. No. The Cisco SASU agreement attached to the Cisco SRE module handles all existing and upcoming applications that may well operate on that module. Q. Do I need to have to acquire a new help deal if I transfer programs from one Cisco SRE module to yet another? A. The remedy relies upon on the model of Cisco SRE to which the app is going and no matter whether there is already a SASU contract connected to that module. Contemplate three instances: one. If the Cisco SRE to which the software moves currently has a SASU agreement attached, assist for the program would carry on. 2. If the software moves from just one model of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to the same product of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU attached, as extended as you inform Cisco about the shift a new SASU agreement is not required. The terms and conditions and conditions of the original SASU agreement would continue on to utilize. three. If the app moves from 1 model of Cisco SRE (for illustration, SRE 710 SM) that has SASU hooked up to a different model of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU hooked up, you have to acquire a new SASU deal that addresses the apps on the Cisco SRE 910 SM. You can apply a credit from the authentic SASU agreement towards obtain of the new a single. Make sure you inquire with your local Cisco account consultant. Q. Does Cisco SMARTnet help go over spares? A. The Cisco SMARTnet contract addresses equally the system and spares. You must notify Cisco, on the other hand, when you substitute a component of the router with a spare to make sure continued aid protection. Q. Is the Cisco SMARTnet Services protection distinct for program and spare part quantities on Cisco SRE modules? A. No. Process and spare part quantities are presented with the very same Cisco SMARTnet Provider protection. You must notify Cisco, nevertheless, when you substitute a element of the router with a spare to make certain continued help coverage. Q. Are multiyear help contracts readily available for the SRE module or for the apps? A. Multiyear SASU contracts for programs jogging on SRE modules are offered in two- and 3-year renewable terms. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assistance subject-replaceable difficult disks. Does my help deal protect difficult disk substitute? A. A Cisco SMARTnet Company contract on the Cisco ISR G2 chassis contains components substitution, like the discipline-replaceable hard drives. Q. What is the return-components-authorization (RMA) course of action for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our typical assistance recommendations. Guarantee assist is provided by the place of sale. Consumers must contact their authorized Cisco reseller or lover for assist. Consumers who ordered right from Cisco really should get hold of us by way of our Buyer Interaction Community (CIN). Q. What is the RMA procedure for Cisco SRE modules with preinstalled apps these kinds of as the Cisco SRE 710 transported with Cisco Unity Express? Will the replacement Cisco SRE 710 module be transported with Cisco Unity Categorical preinstalled? A. The Cisco SRE module will be shipped with the back again blank. When you receive the module, download the SRE software, Cisco Unity Specific in this instance, from Cisco Link Online and set up it on the blank Cisco SRE module. Use the program licenses from the original Cisco SRE module to activate the new software. Q. What is the RMA course of action for Cisco SRE modules with AXP in addition a 3rd-get together app this kind of as a Cisco SRE 910 shipped with AXP and Infoblox Core Services? Will the substitution Cisco SRE 910 ship with AXP and the third-occasion software preinstalled? A. The RMA procedure is the identical as explained beforehand on the other hand, except usually set forth in supplemental terms and conditions to the End Consumer License Arrangement, software package from impartial software distributors that is utilised with the Cisco SRE modules is subject matter to the phrases and conditions of stop-consumer license agreements or comparable contracts supplied by the applicable independent software program vendor. Q. Can just one chassis carry many SASU contracts? If so, do they all want to have the very same finish date? A. Mainly because a chassis can have multiple Cisco SREs, it is needed to buy a services contract for just about every, but every single of the provider orders can be place beneath a one SASU deal. The provider orders can have the very same end day if utilized to one deal when purchasing, even if they are ordered at unique occasions. Q. Do numerous SASU contracts have to have the very same conclude date as the Cisco SMARTnet deal on the chassis? A. The SASU agreement and the Cisco SMARTnet agreement can have the identical end day, but they do not have to.